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Showing posts from November 16, 2007

Starbucks Turns to TV In Bid to Boost Results

By JANET ADAMY The Wall Street Journal November 16, 2007 Average customer traffic at Starbucks Corp.'s U.S. stores fell during the company's fourth quarter for the first time, a sign that the Seattle coffee giant is having difficulty attracting customers as it moves into the holiday season. The company reduced its earnings and same-store-sales-growth estimates for the coming year. Starbucks planned to launch its first national television-advertising campaign today. In an interview, Chief Executive Jim Donald called the campaign "a very culturally sensitive, product-driven" effort. He said Starbucks is getting into TV advertising because "as we grow our stores, we're trying to reach out to this broader audience that maybe [has] not had a chance to experience Starbucks." Chief Operating Officer Martin Coles said the ads highlight factors that differentiate Starbucks from rivals. The spots are part of Starbucks's holiday/winter campaign and feature ani...

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